Which type of manager oversees employees who create goods and/or services for customers?

Line managers are responsible for directly overseeing employees who are engaged in the production of goods and services. They work closely with the workforce on the front line, managing day-to-day operations and ensuring that teams are working effectively to meet organizational goals.

This type of managerial role is critical because line managers are the ones who interact with employees on a regular basis, providing guidance, support, and feedback. They are essential in translating higher-level strategic objectives into actionable tasks for employees, helping to maintain productivity and quality in operations.

In contrast, staff managers typically provide support and advice to line managers and are not directly involved in the production process. Functional managers oversee specific departments within an organization, such as marketing or finance, but may not have direct interaction with the production of goods or services. General managers have broader responsibilities that encompass multiple functions or divisions, but their role is less focused on direct oversight of production teams compared to line managers. Thus, line managers are specifically tasked with overseeing those who create the goods and services that the organization offers to its customers.